ITSM

Articles

• 

  ITSM, Service-Management

  No-Response Resolution Ratio

  Continue reading

• 

  ITSM, Service-Management

  Tracking SLA Breaches in Jira Service Management

  Continue reading

• 

  ITSM, Misc-reports

  Created vs Resolved vs Any Date

  Continue reading

• 

  ITSM, Service-Management

  First Response Time (FRT) KPI

  Continue reading

• 

  ITSM, Service-Management

  First Contact Resolution (FCR) KPI

  Continue reading

• 

  ITSM, Service-Management

  Decrease the Number of Cycles in Status

  Continue reading

• 

  ITSM, Service-Management

  Mean Time to Resolve (MTTR)

  Continue reading

• 

  ITSM, Service-Management

  Support requests report by time of day

  Continue reading