Created vs Resolved vs Any Date
The Created vs Resolved report is widely used by [...]
Decrease the Number of Cycles
The ‘Cycles in Status’ metric, available in the Performance [...]
Mean Time to Resolve (MTTR)
Define which events you want to analyze and track [...]
First Response Time (FRT) KPI
If you operate within a support center or help [...]
Support requests report by time of day
Efficiently managing support requests is crucial for any organization, [...]
Tracking SLA Breaches in Jira Service Management
In this guide, we present various configurations to effectively [...]
First Contact Resolution (FCR) KPI
The First Contact Resolution, or FCR rate, measures the [...]